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Security and Privacy

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Fraudulent Web Sites

Fraudulent or "spoof Web sites" are used in an attempt to obtain your personal information. They are often reached by clicking on a link in an e-mail, pop-up window or text message. Once you are on the fraudulent Web site they try to obtain your personal information.

The spoof sites can look a lot like the real site and at times have only subtle differences. That is why it is important to be vigilant when logging into online banking or any other online accounts that you know your login page.

Signs that a Web site may be a spoof are:

  • A large number of pop-ups or advertisements to "buy or download now" with little other content.
  • Extremely limited company information such as contact information, examples of past work, or details about the company.
  • Poor design with spelling errors and pages that don't work.
  • It pretends to scan your computer and tell you there are viruses or malware on it. No Web site can do this and it is a common scam.

Fraudsters may use pop-up windows while you are online to obtain personal information similar to spoof sites. These windows can be hidden in programs or software you download from the Internet such as a video clip or screensaver. It is a good idea to avoid downloading anything to your computer unless it is from a source you know and trust.

Web Site Safety Tips

In addition to the tips above, the following can help keep you safe.

  • Go to the main Web site of the company or bank you do business with, instead of clicking on a link even if the source appears to be legitimate.
  • Only provide credit card or account information on the Web sites of companies you know and trust. Only provide this information if you have initiated the transaction.
  • Look for a secure padlock symbol on the Web site before entering your personal information on a retail or online banking Web site.
  • Do not download programs from unknown sources.

If you think your account has been compromised or encounter a suspicious Rabobank Web site, please call us at (888) 945-6600. Learn more about reporting fraud.

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