Q: What are the System Requirements?
A: Rabo Online for Business is compatible with Windows 2000 or Windows XP (not Vista) and Internet Explorer 6.0 or 7.0.
Note: Rabo Online is only compatible with the windows operating system.
MAC OS Safari and Firefox not supported.
Q: Can I export transaction data into my financial management software?
A: Transaction data exports are available in the following formats: comma delimited, tab delimited, BAI2, Intuit QuickBooks OFX, and Microsoft Money OFX.
Note: Quicken data export is not supported.
Q: Why does my Current Available Balance seem higher than expected?
A: The Current Available Balance includes current day pending transactions, but may not represent all activity that will clear your account today. This balance also includes Ready Money available credit and may include balances from related accounts.
Q: I have multiple Certificates of Deposit. Why do I only see one account?
A: Certificates of Deposit with the same account number, but separate sub-account numbers will display as one CD with one total balance for all related sub-accounts.
Q: How far back can I view my Transaction History?
A: 60 days.
Q: Can I get online access to my Commercial Line or Loan?
A: Yes. This includes the ability to view balances, make regular and principal payments, advance funds (on certain lines of credit) and to view real time account activity. Processing advances or payments for SBA Lines of Credit and processing advances for Asset Based Lines of Credit and Construction Lines of Credit are not available.
Q: Can I place Stop Payments online?
A: Yes. Customers can place Stop Payments on individual checks. To place stop payments on a series of checks, please contact your local branch or the Customer Care Center.
Q: Can I view my Bank Statements online?
A: Customers can view balance and transaction history through Rabo Online for Business. In order to obtain a copy of your actual bank statement, please use the Messaging function in Rabo Online for Business to request a statement copy or contact our Customer Care Center.
Q: How do I order Check Copies?
A: Customers can order copies of checks in Rabo Online for Business or by contacting our Customer Care Center.
Q: What are the deadlines to have my transactions processed the same business day?
A:
| Wire Transfers | 1:00 P.M. PST |
| Funds Transfers | 5:00 P.M. PST |
| ACH Payments | 3:30 P.M. PST |
Q: Is Rabo Online for Business secure?
A: Rabo Online for Business utilizes the latest and most secure technology for protecting customer information. Rabo Secure Connect is a secure login gateway accessed using a small electronic device known as a security token. The security token increases login security by combining something you know (your login ID, password, and security token PIN code), and something you have (your security token). This multi-factor authentication safeguards your online accounts from unauthorized access.
In addition, our Rabo Online for Business has undergone highlevel, third-party security reviews to verify that it meets Rabobanks high security standards at every level.
Network and Browser Security:
Login ID / Password / Security Token:
Access to Rabo Online for Business is only granted to customers who possess a valid Login ID, password, and a security token.
Every time that a customer accesses Rabo Online for Business, the customer must present "something that they know" (Login ID and Password) and "something that they have" (one time security code from their security token).
In addition, our Rabo Online for Business has undergone high level 3rd party security reviews to verify that it meets Rabobank's high security standards at every level.
Q: What are the guidelines for selecting my password?
A: Your password must contain a minimum of 8 characters and must include at least one alpha and one number.
Q: How do I change my password?
A: Your password may be changed by accessing your online account and selecting change password under the Administration navigation bar.
Q: How do I change my Login ID?
A: The Login ID may be changed by the customer's systems administrator.
Q: Can I request account information or for the bank to perform a transaction on my accounts by regular email?
A: We request that you do not send us or ask for personal, confidential or sensitive information via any general or public email system. Rabo Online for Business includes a messaging function that allows for the secure transmission of messages.
Q: What is the cost for a replacement security token?
A: A security token will be provided free of charge. However, if a security token is lost or damaged, a replacement fee of $20 will apply for each additional security token.
Q: How do I order additional security tokens or a replacement token?
A: You may order an additional security token by sending an online banking secure message or by contacting your local branch.
Q: How many failed attempts do I have before my security token gets locked out?
A: After typing the incorrect PIN into the security token 5 times, the token will become locked.
Q: Who is required to use a security token?
A: All Rabo Online for Business users are required to login using a security token.
Q: I have removed one of my users from Rabo Online for Business. Can I reassign his or her security token to someone else?
A: Yes, please contact our eBanking department to reassign the security token.
Q: How long will it take to receive the security tokens?
A: It takes approximately five business days for security tokens to arrive from the time a new user enrolls and a security token request is made through the Messaging function in Rabo Online for Business. Security tokens are also available at your local branch for immediate pick up.
2008 Rabobank, N.A. - Member FDIC - 
Equal Housing Lender
Member FDIC and Equal Housing Lender are not applicable to Rabo AgriFinance or Rabobank International
