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FAQs

For Business & Commercial Banking Products & Services

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Commercial Online Banking

General

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Security

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  • Is Commercial Online Banking secure?+

    Commercial Online Banking utilizes the latest and most secure technology for protecting your information. Rabo Secure Connect is a secure login gateway accessed using a small electronic device known as a security token. The security token increases login security by combining something you know (your login ID, password, and security token PIN code), and something you have (your security token). This multi-factor authentication safeguards your online accounts from unauthorized access.

    In addition, our Commercial Online Banking has undergone high-level, third-party security reviews to verify that it meets Rabobank's high security standards at every level.

    Network and Browser Security:

    • SSL - Commercial Online Banking uses SSL (secure sockets layer), which helps ensure that your connection and information are secure from outside entities.
    • Encryption - Web traffic is protected by 128 bit encryption

    Login ID / Password / Security Token:

    Access to Commercial Online Banking is only granted to users who possess a valid Login ID, password, and a security token.

    • Login ID - Each user has a unique Login ID to identify that person to the bank.
    • Password - Each user enters a complex password each time that they login.
    • Security Token - Each user utilizes a security token that has been assigned to them. The security token generates a one-time security code every 32 seconds.

    Every time that a user accesses Commercial Online Banking, they must present "something that they know" (Login ID and Password) and "something that they have" (one time security code from their security token).

  • What are the guidelines for selecting my password?+
    Your password must contain a minimum of 8 characters and must include at least one alpha and one number.
  • How do I change my password?+
    Your password may be changed by accessing your online account and selecting change password under the Administration navigation bar.
  • How do I change my Login ID?+
    The Login ID may be changed by your company's Commercial Online Banking systems administrator.
  • Can I request account information or for the bank to perform a transaction on my accounts by regular email?+
    We request that you do not send us or ask for personal, confidential or sensitive information via any general or public email system. Commercial Online Banking includes a messaging function that allows for the secure transmission of messages.

Rabo SecureConnect Security Tokens

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eStatements

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  • What are eStatements?+

    eStatements are the electronic delivery of your statements and notices. They are environmentally friendly as they can replace the current paper statements and notices you receive in the mail.

  • What are the benefits of switching to eStatements?+

    By making the switch to eStatements, you can:
     •Access your financial information 24 hours a day from anywhere you have access to the Internet
    •Get organized and reduce the clutter of paper statements
    •Print a paper copy of your statement as needed that is the legal equivalent of a mailed statement
     •Reduce the risk of mail fraud and identity theft that comes with mail delivery
    •Help to protect the environment

  • Will I receive paper images of my checks with eStatements?+
    When you choose to receive Online Only statements and notices, we will stop sending you paper check image statements. However, you will have access to images of your checks online.
  • Will I receive account notices online?+
    Yes, if you sign up for eStatements you will also receive your account notices (e.g. a Certificate of Deposit maturity notice) online. If you choose to receive Online Only statements and notices for your deposit accounts, we will stop sending you paper notices.
  • Are eStatements secure?+
    Yes, eStatements are a reliable and secure way of receiving your account statements and notices. Your personal and financial information are protected behind multiple layers of security.
  • What accounts are eligible for eStatements?+
    eStatements are available for all deposit accounts. You can also view your loan statements and notices online but are unable to receive Online Only statements and notices at this time.
  • Can I get eStatements if my account statements are combined?+
    If you have combined statements, your eStatements will look the same as the paper statements you currently receive.
  • What are the system requirements for viewing eStatements?+
    To view your statement, you must have Adobe Acrobat Reader 6.0 or higher installed on your computer. If you do not have it, you can download Adobe Reader for free.
  • How do I access eStatements?+

    There are two ways to access eStatements.

    1. You can use the Account Login drop-down menu located on the right side of the www.rabobankamerica.com Web site. Select eStatements and then click on the Go button.

    2. You may also access eStatements through Commercial Online Banking.

  • What should I do if I have trouble logging in to eStatements?+

    Please call customer support at (800) 942-6222 Monday through Friday 7 a.m. to 7 p.m. Pacific Time and Saturday-Sunday 7 a.m. to 3 p.m. Pacific Time.

  • How do I sign up for eStatements?+

    To sign up for eStatements, you need to have a Rabobank deposit or loan account. You can sign up for eStatements from the home page of our website. You will enter the Company Tax ID for the Tax ID. The date the first business account was opened, should be used for the date of birth. If you do not know the date the first account was opened, please call customer support at (800) 959-2399 or send us a message via secure messaging in online banking

    1. Use the Account Login drop-down menu located on the right side of the www.rabobankamerica.com website. Select eStatements and then click on the Go button.
    2. The sign-on page will open. Click on the link in the sentence "Not enrolled? Sign up now to access eStatements".
    3. The system will then lead you through the enrollment process

  • How much does it cost to receive statements online?+

    It's free to receive and view statements online. 

  • Can I receive a paper statement as well as an eStatement?+

    Yes, you have the option to receive both an eStatement and a paper statement.

  • What if I have a joint account?+

    Choosing to receive eStatements for an account applies to all account holders. However, when a new statement is available, e-mail notifications will only be sent to the e-mail addresses specified. In order for both signers on a joint account to receive these notifications, the additional e-mail addresses must be added in the Profiles tab or other account holders should enroll separately for eStatements.

  • When will my eStatement be available?+

    Statements and notices become available for viewing within 24 hours of your statement date. An e-mail notification will be sent to you when your statement is ready or you have a notice.

  • How will I know when a new eStatement or notice is available?+

    We'll send you an e-mail at the close of each statement cycle or when you have a notice to let you know that your current statement or notice is ready.

    If you are not receiving e-mail notifications, there are a few things you should check:
    •Sign on and select the Profiles tab
    •Make sure your e-mail address is current and correct for each account. If it is, check to see if your e-mail account is filing notifications in your spam or bulk folders. Add Rabobank to your address book to ensure that notifications go to your regular inbox.

    Even if you have not received an e-mail notification from us, you can always sign on and view your statements online.

  • How long will my eStatement be available?+

    We retain up to 7 years of statement history and 4 months of notices.

  • Can I view statements dated prior to my enrollment date?+

    When you first enroll, you will have deposit statements available to you from June 2009 on and loan statements from December 2010 on or from the time you first opened the account after those dates.

  • Will my eStatement look the same as my regular printed statement?+

    All statements are in Adobe Acrobat (PDF) format and are exact images of your mailed paper statements and notices. If you have a deposit account, the system also provides access to check images associated with those statements.

    Please note: While the loan statement is an exact image of the statement you receive in the mail the payment coupon is different and cannot be used to submit your payment. This is due to a special ink that is used on the payment coupons that allows proper processing.

  • How can I view my eStatements?+

    To view your statements, simply sign on to eStatements, then:
    1.On the left side of the screen, click on the account type you wish to access
    2.Select the account you want to view from the drop-down menu
    3.The current year's available statements will be displayed. For older statements, select the Year link of the statement you are interested in viewing
    4.Click on the statement date you wish to view

  • How can I view the check images associated with my deposit statements?+

    To view the check images, simply sign on to eStatements, then:
    1.Click on the Checks link on the left side of the screen
    2.From the drop-down menu, select the account the check was drawn on
    3.The most recent month's check images will be displayed
    4.For older check images, select the Month or the Year link of the check image you are interested in viewing

    Or

    While viewing the statement, click on the check number you wish to see an image of.

  • How can I view my account notices?+

    To view your account notices, simply sign on to eStatements, then:
    1.On the left side of the screen, click on E-Notices
    2.Select the account you want to view from the drop-down menu
    3.The most recent month's notices will be displayed
    4.For older notices, select the Month or the Year link of the notice you are interested in viewing

  • How do I print my eStatement?+

    Once you have opened your eStatement, you can print it by selecting the print icon in the window containing the statement.

  • How do I save my eStatement?+

    Once you have opened your eStatement, you can save it to your computer by using the small disk icon in the window containing the statement.

  • How do I update my e-mail address?+

    To update your e-mail address, log in to eStatements, then:
    1.On the top menu bar, click on Profile
    2.In the Delivery Preference section, update the e-mail address for each account
    3.Click Submit

  • How do I update my delivery preference (e.g. online only, paper only)?+

    To change how you receive your statements and notices:
    1.Sign on to eStatements and select the Profiles tab
    2.Under Delivery Preference, change the status for the desired account
    3.Click Submit

  • Will I still be able to view my eStatements if I need to close my account?+

    We will retain up to 7 years of statement history on a closed account. If you have other business accounts with Rabobank still open, you can continue to access eStatements through Commercial Online Banking. If the closed account was your only account at Rabobank, you can access the statements through the eStatements site directly. You would use the Account Login drop-down menu located on the right side of the www.rabobankamerica.com Web site. Select eStatements and then click on the Go button.

  • What should I do if one of my accounts is not listed?+

    Please call customer support at (800) 942-6222 Monday through Friday 7 a.m. to 7 p.m. Pacific Time and Saturday-Sunday 7 a.m. to 3 p.m. Pacific Time.

Need Help?

Call 1-855-403-1773

Customer Care Agents are available by phone:

  • Monday - Friday: 8:00AM - 6:00PM (Pacific)

  • Saturday: 8:00AM - 3:00PM (Pacific)

  • Sunday: Closed (starting July 5, 2015)

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