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General

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Direct Connect

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  • What is Direct Connect?+

    By using Direct Connect, you can access many of the features of Business Online Banking and Bill Pay at Rabobank. The two products share information about account transactions, bill payment, transfers and more. For example, if you pay a bill in Quicken® it will automatically be reflected in Business Online Banking. It is two-way communication between Rabobank and your Quicken® / QuickBooks® software.

  • How do I set up Direct Connect?+

    To use Quicken/QuickBooks with your Business Online Banking account, you must be signed up for the Premium level of Business Online Banking. Please contact your local Business Banker to sign up for this service.

    If you are signed up for the premium level, simply:
    1. Log into Business Online Banking.
    2. Go to the Online Services page and click on the "Set up a Direct Connection."

    You will be led through a quick activation process. Once complete you will need to set up your account(s) in Quicken® / QuickBooks®. Refer to Intuit's User Guide for instructions specific to your version of Quicken / QuickBooks for creating accounts and enabling them for Direct Connect access.

  • What activities can I perform using Direct Connect?+

    You can perform many activities that you would through Business Online Banking.
     •View account balances
     •Get account activity
     •Perform a one-time transfer
     •Pay bills
     •Send and receive secure messages

  • Is Direct Connect secure?+

    Yes, Direct Connect is secure. In addition to the login ID and password that you use to access Business Online Banking, specific access must be set up in Business Online Banking. Once this connection is set up, no other connections are allowed. For your protection, only one connection can be set up in Business Online Banking, additional connections from other computers require calling eBanking at (800) 959-2399.

  • Can I access Direct Connect from more than one computer?+

    Yes, but you will need to call eBanking at (800) 959-2399 to authorize the additional connections.

  • What accounts can I use to pay my bills through Quicken® or QuickBooks®?+

    You can pay bills from the same accounts you can from Business Online Banking.

  • What are the deadlines to have my transactions processed the same business day?+

    The cutoff times are the same as for Business Online Banking and are listed below. Transactions completed after the cutoff time or on a day that is not a business day will be processed the following business day.

    Transfers between Accounts - The cutoff for same day processing is 9:00 p.m. Pacific Time. Transfers are completed in real time. Those completed after 9:00 p.m. Pacific Time will be posted on the following business day.

    Bill Payments - The cutoff for same day processing is 10:00 a.m. Pacific Time. To ensure that payment is properly credited to your account prior to the payment due date, please allow at least five (5) business days from the current date for processing and delivering the payment. Remember to allow for weekends and holidays as you schedule payments. The system will display the quickest date that a payment can be credited.

  • Which personal accounts can I transfer funds to?+

    You can perform transfers from the same accounts you can in Business Online Banking.

  • How much account activity will I see when I download my transactions through Quicken® or QuickBooks®?+

    You will be able to view up to 90 days of account activity depending on when your account was added to Business Online Banking.

Web Connect

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  • What is Web Connect?+

    Web Connect is an online service offered for Quicken® / QuickBooks® users. It allows you to download your transactions from Business Online Banking into your Quicken or QuickBooks software. The transactions will be automatically reconciled against what has already been entered. It is a simple quick way to manage your finances.

  • How do I use Web Connect?+

    To use Web Connect:

    1. Log into Business Online Banking and access the Download page under the Accounts tab.
    2. Choose the appropriate download type from the drop-down menu and click Download.

    In recent version of Quicken/QuickBooks, this can be configured to automatically log in for you and retrieve your recent transactions.

 

Need Help?

Call 1-800-942-6222

Customer Care Agents  are available by phone:

  • Monday - Friday 7:00 a.m. to 7:00 p.m. PT
  • Saturday & Sunday 7:00 a.m. to 3:00 p.m. PT
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