What mobile banking options are available on the new system?
- Mobile app – Deposit checks and access your Rabobank accounts from your iPad, iPhone, Kindle or Android device.
- Mobile banking – Access your Rabobank accounts using the web browser on your mobile device.
- Text banking – Access your Rabobank accounts via text message from your mobile phone.
How do I log into the new mobile app?
You must enroll in personal online banking first. Once you have logged into personal online banking, you can download and launch our new app from the corresponding app store. If you try to log into the new mobile app before you log in to personal online banking, you will be automatically locked out of both mobile banking and personal online banking for 24 hours. We are unable to unlock your account during that time.
What devices do you have apps for?
We have apps for iphone, iPad, Android smartphones and tablets, and Kindle.
How late can I make a mobile deposit and still get same day credit?
Mobile deposits submitted by 8 p.m. Pacific Time on any business day will be credited to your account the same day in most cases. If there is an issue with the check that must be manually reviewed, deposits made after 5 p.m. Pacific Time will be credited the next business day if they are approved.
How do I know that my mobile deposit was received and posted to my account?
After you make a mobile deposit, you will receive two e-mails. You will receive an immediate e-mail when the deposit is received. You will receive a second e-mail that tells you whether the deposit has been approved or declined.
Why is my mobile deposit delayed?
If the check is missing the date or is not endorsed (signed) on the back, it must be reviewed manually which delays the deposit. Other issues that will cause a delay for reviewing include:
- The numerical amount and the written amount on the check don’t match
- The amount exceeds the deposit limit
- The image quality is poor or the magnetic strip is unreadable
- A duplicate deposit is suspected
- The check contains other irregularities that require manual review.
- The deposit is for an item that cannot be deposited using the mobile deposit services.
How soon after I make a mobile deposit will I be able to view it?
Mobile deposits will be available for you to view in the Deposit History immediately after they are transmitted. An e-mail notification about receipt of your check will also be sent to the e-mail address we have on file.
What is the maximum amount I can deposit through mobile deposit?
The maximum amount you can make in a single deposit is $2,500 and the maximum amount you can deposit in a single day is $2,500. You can make up to 10 mobile deposits in a day. You can deposit up to $5,000 over a rolling 25-day period. If you attempt to make a mobile deposit that exceeds these limits, the deposit may be rejected.
Can I search transactions?
Yes, the new mobile app allows you to search transactions, however the sorting categories will be different.
Can I edit bill payments through the mobile app?
You can cancel scheduled payments for Bill Pay Services through the mobile app but you cannot edit payments. You cannot use the mobile app to cancel payments initiated through People Pay or any other Online Banking service.
Will I be able to view the app in portrait view or landscape view or both?
Landscape and portrait view are available for tablet and iPad users. Portrait view is available to smartphone users.
Can I expedite payments through the mobile app?
The ability to expedite payments is coming soon. Stay tuned for more details.
How much mobile deposit history will the new app allow?
You can build up to two years of mobile deposit history.
Will I be able to sort my transactions?
You will be able to sort your transactions, however the sorting categories will be different than in the current application.
I received an error message while accessing Bill Pay, what do I do?
If you receive the following message in mobile banking while accessing Bill Pay:
Attention: Bill Pay is not activated on this account. Please contact Customer Service)
Please delete the app and reload it from the app store.
Can I continue to call directly from the Contact Us link?
While our contact phone will display, you will have to type in the number to place a call.
I received an error message “App unable to retrieve security questions”. What does this mean? Registration for that device has been locked for 24 hours. We are unable to unlock your account during that time.
Why do I keep getting locked out of mobile banking?
If you fail the device registration in mobile banking, you will be locked out for 24 hours. If you try to log in again within the 24-hour lockout period, the lockout clock re-sets and you are locked out for 24 hours from the time of that attempt. This is to help prevent fraud.
Why do I keep getting asked for the secure code/security questions?
This issue could be caused by several factors:
- You have logged in numerous times in a short period of time and the system has flagged your account to ensure it is not being accessed fraudulently.
- If you have multiple user IDs, you are using a different user ID than your previous logins on this device.
- Your firewall is preventing the system from validating your device.
Why can’t I see my account?
If your account is hidden in personal online banking, it will not appear in mobile banking and any other online activity as Bill Pay or in Transfers. Log into personal online banking. Click on the Customer Service tab, then click on “Customize your accounts .” Make sure there is no checkmark to the right side of any accounts underneath “Hide Account.” Click “Submit.”
Can I make mobile deposits using a Kindle?
If your Kindle has a rear-facing camera, the mobile app may not allow you to make a mobile deposit. If the camera is not rear-facing, please ensure in your device settings that you allow camera access to the Rabobank app and then try it.
When trying to access the mobile app, I am getting an error message “The proxy server isn’t responding.” What do I do?
Please delete the browser history and cache from your device.
I do not see the check deposit feature on my Android tablet app. What do I do?
Check if the camera on your Android device is front facing or rear facing.
If your camera is front facing, our tablet app does not support mobile deposits.
If your camera is rear facing, verify if camera access is enabled to the Rabobank Tablet App.
- Go to the Settings icon on the home screen
- Click on “Apps”
- Check if the camera feature is enabled for the Rabobank App.
This can be done by going to Camera Settings as well or the App Ops screen.
When logging in on my Samsung Galaxy phone, I get an error message “Invalid Id and pwd” after I answer the security questions. What do I do?
Android OS autofills the user ID and password with a space at the end and causes this type of error. Please wait 24 hours from your last attempt and try again, making sure your user ID and password do not have an extra space at the end.