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Mobile Apps


 

General

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  • What is the difference between Mobile Banking and Online Banking?+
    The Rabobank mobile banking app is designed specifically for use on smartphones and iPad tablets, which means we use your device's built-in features to provide a better experience. Easy menu navigation, and GPS-powered location information are all included. Some functions can be done online but not on your mobile device. These include changing your contact information, resetting your user name or password, and setting up payees for account payments.
  • What devices are supported by the Rabobank, NA mobile application?+
    The Rabobank mobile banking app is designed to work on the Apple iPhone and iPad with iOS version 4.0 and above, and all Android phones with operating system version 2.2 and above. Android tablets will be supported in the near future.
  • What is the cost to download the Rabobank, NA mobile application?+
    iPhone and iPad users can download the Rabobank mobile banking app free from the Apple App Store. Android users can download the Rabobank mobile banking app free from the Google Play Store.
  • What is the cost to use the Rabobank, NA mobile application?+
    Rabobank mobile banking is a complimentary service that we provide to our customers. Message and data rates may apply.
  • Am I downloading a legitimate application?+
    To ensure the safety of your personal and account information, only download the official Rabobank App from the Apple App Store or the Google Play Store. When downloading the Rabobank app, ensure that Rabobank is listed as the app publisher or seller.
  • What can I do with Rabobank, NA mobile application?+

    The Rabobank mobile banking app allows you to:

    • Find ATM/Branch Locations
    • View account information
    • Check balances
    • View recent transactions
    • Add and delete alerts
    • Pay Bills
    • Transfer funds between your bank accounts
    • Deposit checks
  • What types of accounts can I access?+
    To use Mobile Banking, customers must have at least one deposit account with the Bank which may include the following types of accounts; Checking, Savings, Loan or a Certificate of Deposit. Accounts with certain restrictions, such as requiring two signatures, cannot be accessed through Mobile Banking.
  • Who do I contact if I cannot access my accounts or have questions?+

    Mobile Banking Customer Service is available during regular business hours by calling (800) 959-2399.

    Public email transmissions may not be secure. We request that you do not send us or ask for personal, confidential or sensitive information via any general or public email system. You will find secure email capabilities within the Online Banking Message Center.

    If you are unable to access the system you may send non-secure general Online Banking comments or inquiries to the Rabobank eBanking Department, at ebanking@rabobank.com. We will respond to inquiries within one business day.

    If the Mobile Banking system is ever temporarily unavailable, you can also call InfoLine, the Bank's touch-tone banking service. Detailed account information, funds transfers, stop payment requests and check reorders are available by calling (800) 942-6222.

  • How frequently is my account information updated?+
    The Mobile Banking system gives you current account information in real time. Please Note: While real time balances are always available, certain same day transactions may not be available until the next day.

Security

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  • Is the Rabobank, NA mobile application secure?+
    Yes. Rabobank mobile banking is safe and secure. Mobile banking is protected with state-of-the-art security technology. No identifiable personal information, such as your account number, will be sent or stored on your device.
  • What if I lose my mobile phone?+

    Rabobank will never send full account numbers or other personal information through mobile banking. If your mobile device is lost or stolen, no one can access your account without knowing your unique username and password.

    If your mobile device is either lost or stolen:

    • Report it immediately to your mobile carrier.
    • Immediately call Rabobank Customer Care at (800) 959-2399.
  • What do I do if I forgot my user ID or Password?+

    If you experience problems logging in, please contact Customer Care at:

    +1 800 959 2399 Toll Free

    +1 760 482 6268 International

    Monday - Friday 8 AM to 6 PM (Pacific)

    Saturday 9 AM to 1 PM (Pacific)

  • Will my account information reside on my device?+
    No. The Rabobank mobile banking app does not store any identifiable personal information, such as your account number, on your mobile device.

Mobile Deposits

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  • When I deposit a check, when will funds be available?+
    When depositing a check using our Mobile Deposit feature, funds can take up to 72 hours before posting to your account, however, on most occasions, funds will generally be available the next business day.
  • What do I do with the check after I make the deposit with the mobile app?+

    After depositing your check using Mobile Deposit, please follow these best practice guidelines: 

    1. Write “Mobile deposit on Date” on the front of your check. The date should be the month, day, and year of your deposit. 
    2. Securely store your check for 14 days after your deposit, and then destroy it. This allows sufficient time in case the original check is required for any reason.
  • What if there is a problem with the check image?+

    When you take the photo of your check, the mobile app will determine if there is an issue with the check image before submitting it for deposit.

    Take a picture of the front and back of your endorsed check with your mobile device. For photos that work best, follow these guidelines:

    • Place your check on a dark-colored, plain surface that’s well lit
    • Position your camera directly over the check (not at an angle)
    • Fit all 4 corners in the guides of your mobile device’s camera screen

    If you are still having issues with your check image, you may contact our Customer Care department during regular business hours by calling (800)959-2399.

  • Is there a limit on the amount I can deposit?+
    Rabobank Mobile Deposit allows up to 10 checks to be deposited per day for a total of $2,500 per day with a maximum of $5,000 in deposits within the past thirty (30) days.
  • Is there a fee to deposit checks remotely?+
    Rabobank mobile banking is a complimentary service that we provide to our customers. Message and data rates may apply.
  • Who do I contact if there is a problem with my deposit?+

    Mobile Banking Customer Care is available during regular business hours by calling (800) 959-2399.

    Public email transmissions may not be secure. We request that you do not send us or ask for personal, confidential or sensitive information via any general or public email system. You will find secure email capabilities within the Online Banking Message Center.

    If you are unable to access the system you may send non-secure general Online Banking comments or inquiries to the Rabobank eBanking Department, at ebanking@rabobank.com. We will respond to inquiries within one business day.

    If the Mobile Banking system is ever temporarily unavailable, you can also call InfoLine, the Bank's touch-tone banking service. Detailed account information, funds transfers, stop payment requests and check reorders are available by calling (800) 942-6222.

Bill Pay

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  • Is there a fee to use Bill Pay?+
    Bill Pay is free from monthly service charges. Other charges may apply so please check the terms, conditions and fees that have been separately disclosed to you in the Bank's Understanding Your Deposit Account Agreement & Disclosures and the Bank's Mobile Banking Agreement & Electronic Funds Act Disclosure will continue to apply to your account(s) and to your Mobile Banking service.
  • How long does it take to process a bill payment?+
    For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it. When you enter an amount, Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it to a later date.
  • When is the payment withdrawn from my account?+
    If the payment is sent electronically, the money for the payment is withdrawn from your payment account on the pay date. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the billing address. For some checks, the money for the payment is withdrawn on the pay date. For others, the money is withdrawn when the company or person deposits (or cashes) your check.

Transfers

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  • What are the deadlines to have my transactions processed the same business day?+

    The following cutoff times pertain to specific Mobile Banking transactions according to Pacific Time. Transactions received after the cutoff time or on a day that is not a Business Day will be processed the following Business Day.

    Transfers between Accounts – 9:00 p.m. Pacific Time
    Transfers completed after 9:00 p.m. Pacific Time will be posted on the following business day.

    Mobile Deposits- 7:00 p.m. Pacific Time
    Deposits completed after 7:00 p.m. Pacific Time will generally be posted on the following business day.

    Bill Payments - 10:00 a.m. Pacific Time
    For most bills we can deliver your payment the next business day if payment is made by 10:00 a.m. Pacific Time. Bill Payments made after 10:00 a.m Pacific Time will generally be paid the following business day. To ensure that payment is properly credited to your account prior to the payment due date, please allow at least five (5) business days from the current date for processing and delivering the payment. Remember to allow for weekends and holidays as you schedule payments. The system will display the quickest date that a payment can be credited.

  • Can I initiate unlimited transfers between any of my accounts?+
    Some accounts are limited to 6 transfers per month, please refer to your Truth-in-Savings Disclosure outlined in the Understanding Your Deposit Account Agreement and Disclosures brochure to determine if your accounts are subject to these limitations. Transfers are permitted to and from your Rabobank deposit accounts, as well as to your Rabobank loan accounts. Customers are responsible for confirming the accuracy of all transfers and should refer to the Bank's Understanding Your Deposit Account Agreement and Mobile Banking Disclosure for additional information.

Tips for Android Users

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