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Online Banking


 

General

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  • Special instructions for online banking users with Internet Explorer 10 or 11+

    Please see the document below if you are using Internet Explorer 10 or 11 and experiencing issues with online banking.

    Click here for special instructions for online banking users with Internet Explorer 10 or 11

  • What is Online Banking?+
    Online Banking provides Rabobank, N.A., (the Bank), customers with Internet access to checking, savings, time deposit and loan accounts, in real time, 24 hours a day, 7 days a week.
     
    Personal Online Banking features include account balances, transaction details, check reorders, funds transfers, bill payments, stop payments and the ability to download your account data to financial management software.

  • What can Online Banking do?+

    Depending on the type of account, customers may have access to the following functions:
     •Account Balances
    View checking, savings, loans and CD account balances.
    •Account Transaction History
    View up to 18 months of account transaction history each time you log on.
    •Funds Transfer
    Transfer funds between your accounts at the Bank.
    •Online Bill Payment
    Pay bills electronically
    •Online Bill Presentment
    Receive eBills
    •View Check and Deposit Images
    View front and back images of checks that have posted to your account and view an image of your deposit slip.
    •Stop Payments
    Initiate stop payment requests in real time.
    •Check Reordering
    Reorder checks directly through the Harland Check Ordering website.
    •Account Information Download Capability
    Import data into personal finance programs such as Quicken or Microsoft Money.
    •Alerts
    Receive alert messages for account balances, transactions and secure messages.
    •eStatements
    Receive, view and download full images of your statements
    •Credit Card
    View your Rabobank credit card account information.

  • How do I enroll in Online Banking?+

    To enroll in personal online banking, you must be a current Rabobank customer and have Internet access. To enroll:

    1. Verify that your computer meets the minimum system requirements.

    • Minimum Operating System Requirements: Microsoft Windows XP or Macintosh OS X.
    • Minimum Browser Requirements: Internet Explorer 6, Apple Safari 3 or Mozilla Firefox 3

    Please note:

    • You are responsible for all hardware, software, and connections required to use this service
    • Your browser must support 128-bit encryption, have Cookies and JavaScript enabled, and page caching disabled
    • For security reasons, you should keep your browser and operating system up to date with recent updates and security patches
    • We highly recommended you install a personal firewall and anti-virus software with your internet connection to protect your data.

    2. Go to the Sign up page for personal online banking. You will be led through a quick enrollment process. Once complete you will have immediate access to online banking.
     

  • How much does Online Banking cost?+

    The terms, conditions and fees that have been separately disclosed to you in the Bank's Understanding Your Deposit Account Agreement & Disclosures and the Bank's Online Banking Agreement & Electronic Funds Act Disclosure will continue to apply to your account(s) and to your Online Banking service except as noted below:

    PERSONAL BANKING

    Access to Online Banking FREE
    Bill Payment FREE*

    SCHEDULE OF OTHER FEES AND CHARGES:

    Bank Statement Copy Request $3.00 each
    Check Copy Request (2 free copies per month) $2.50 each
    Discounted Stop Payment Fee $15.00 each
     
    BILL PAYMENT OVERDRAFTS AND SPECIAL RE QUESTS PRICING:

     Bill Payment returned for non-sufficient funds $22.00 each
     Stop Payment placed on bill payment paper draft (with reissue) $20.00 each
     Bill payment paper draft reissue $15.00 each
     Overnight delivery of bill payment paper draft reissue $20.00 each
     Copy of a bill payment paper draft $25.00 each
     
    * This service is free from regular monthly service charges. Other charges may apply.

  • What types of accounts can I access?+

    To use Online Banking, customers must have at least one deposit account with the Bank which may include the following types of accounts; Checking, Savings, Loan or a Certificate of Deposit. Accounts with certain restrictions, such as requiring two signatures, cannot be accessed through Online Banking.

  • How can I assign other trusted individuals access to my online accounts?+

    Using Rabobank's Family Banking, you can grant partial or complete access to online banking to trusted individuals on your behalf. For security purposes, only existing account holders at Rabobank may be granted access to perform transfers or pay bills. We advise granting access only to users that you trust, as you are responsible for all online banking activities they perform and any other actions the user may take by knowing your account information. To add a new user to Family Banking:
     1.Log into personal online banking and go to the Online Services page.
     2.Click on the Family Banking link at the top of the Online Services page.
     3.After reading and agreeing to the Terms and Conditions, you will be taken to the Manage Users page. From this page, you will be able to add a new user.

  • Who do I contact if I cannot access my accounts or have questions?+

    The Online Banking system includes extensive online Help contents that are located at the top of each screen and in the Related Tasks and Links box. It will provide you with step-by-step instructions on the Online Banking features. Please keep in mind that the contents are very broad and that Online Banking features can and do change and may not be applicable to all users. Online Banking Customer Service is available during regular business hours by calling (800) 959-2399.
     
    Public email transmissions may not be secure. We request that you do not send us or ask for personal, confidential or sensitive information via any general or public email system. You will find secure email capabilities within the Online Banking Message Center.
     
    If you are unable to access the system you may send non-secure general Online Banking comments or inquiries to the Rabobank eBanking Department, at ebanking@rabobank.com. We will respond to inquiries within one business day.
     
    If the Online Banking system is ever temporarily unavailable, you can also call InfoLine, the Bank's touch-tone banking service. Detailed account information, funds transfers, stop payment requests and check reorders are available by calling (800) 942-6222.

  • What is required to access Online Banking from my computer?+

    Minimum system requirements include:
     
    Operating Systems:
    •Microsoft Windows XP
     •Macintosh OS X

    Browsers:
    •Internet Explorer 6
     •Apple Safari 3
     •Mozilla Firefox 3
     

    Web TV is not supported
     Browser must support 128-bit encryption
     Cookies must be enabled
     JavaScript must be enabled
     Page caching must be disabled

    You are responsible for all hardware and telephone/cable service necessary to utilize the Online Banking Service.
     

  • Can I access my accounts anytime and from more than one location?+

    You may use the Online Banking services virtually anytime and from anywhere that you have Internet access. However, given the unique nature of the Internet, the bank web site may be inaccessible from time to time for business or technical reasons. If the Online Banking system is ever temporarily unavailable, you can call InfoLine, the Bank's touch-tone banking service. Detailed account information, funds transfers, stop payment requests and check reorders are available by calling (800) 942-6222.

Account-Activity-And-Transactions

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  • What is a "Pending" or "Memo" transaction on my Account History?+

    The "Pending" or "Memo" sections reflect transactions that will be posted to your account on the current or next business day, depending on if the transaction was initiated before or after the current business day's cut-off time.

  • How frequently is my account information updated?+

    The Online Banking system gives you current account information in real time. Please Note: While real time balances are always available, certain same day transactions may not be available until the next day.

  • Why can I see loans that I have already paid off?+

    Loans will display for a period of time after they are paid off to give you access to interest information should you need it for tax or other purposes. If you would like to hide this account, please click on the Online Services page in online banking, then choose Manage Account Preferences. Unchecking the box in the "Display Online" column will remove it from view in online banking.

  • Why isn't there a running balance in transactions older than 30-45 days?+

    The running balance is only designed to appear in more recent transactions.

  • What are the deadlines to have my transactions processed the same business day?+

    The following cutoff times pertain to specific Online Banking transactions according to Pacific Time. Transactions received after the cutoff time or on a day that is not a Business Day will be processed the following Business Day.
     
    Transfers between Accounts
    REAL TIME PROCESSING. Transfers completed after 9:00 p.m. Pacific Time will be posted on the following business day.
     
    Bill Payments
    10:00 a.m. To ensure that payment is properly credited to your account prior to the payment due date, please allow at least five (5) business days from the current date for processing and delivering the payment. Remember to allow for weekends and holidays as you schedule payments. The system will display the quickest date that a payment can be credited.
     
    Stop Payments
    REAL TIME PROCESSING charges and stop payment will take effect immediately. Please refer to the Understanding Your Deposit Account Agreement and Disclosure brochure for additional information on Stop Payment requests.

  • Can I initiate unlimited transfers between any of my accounts?+

    Transfers are permitted to and from your deposit accounts with us. Customers are responsible for confirming the accuracy of all transfers and should refer to the Bank's Understanding Your Deposit Account Agreement and Online Banking Disclosure for additional information. Transfers from Money Market and Savings accounts will count toward the total of six transfers or withdrawals allowed per month as outlined in the Understanding Your Deposit Account Agreement and Disclosures brochure.

  • What transfer frequency options are available to me?+

    The following transfer frequencies are available to you in personal online banking:
    Once - The transfer occurs one time on the date of the scheduled transfer.
    Weekly - The transfer occurs every week starting the date of the first transfer (e.g. Jan 1, Jan 8, Jan 15...)
    Every Two Weeks - The transfer occurs every two weeks starting the date of the first transfer (e.g. Jan 1, Jan 15, Jan 29...)
    Twice monthly - The transfer occurs twice each month, once on the same day of the month as the original transfer and once 15 days after that date (e.g. Jan 5 and Jan 20). If the original transfer is scheduled for a date after the 16th of the month, the second transfer date will vary depending on the number of days in the month. For example, transfers set with a date of the 25th will occur on the 10th for months after a 30 day month, and on the 9th for months after a 31 day month.
    Monthly - The transfer occurs on the same date each month, starting the first transfer date (e.g. Jan 1, Feb 1...)
    Quarterly - The transfer occurs every three months, starting the date of the first transfer (e.g. Feb 1, April 1...)
    Twice yearly - The transfer occurs every six months, starting the date of the first transfer (e.g. Jan 1 and July 1)
    Yearly - The transfer occurs on the same date each year, starting the date of the first transfer (e.g. Jan 1, 2011 and Jan 1,2012)

  • What transfer frequency options are available to me?+

    If you plan on using bill payment, we recommend that you view our Bill Pay demo or FAQs page.

Bill-Pay

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  • What is Bill Pay?+

    Bill Pay lets you pay your bills online through Rabobank's personal online banking system. No more checks to write or stamps to buy. You can pay virtually any company or person, anytime with just a few quick steps. If you are worried about missing a bill, you can even set up payment reminders or automatic payments. Bill Pay is a quick, secure way to manage your finances online.

  • How does Bill Pay work?+

    To pay your bills online, simply add the companies and people you want to pay. We use this information to make the payments for your bills.

    After you add your bills, you can go to the Payment Center. The Pay Bills section lists all of the bills you've added in Rabobank Bill Pay. To pay a bill, enter a payment amount and the date when you want the company or person to receive your payment. You can also select this date from the calendar.
     
    After you pay a bill, depending on the pay date, it may move to either the Pending Payments section or the Recent Payments section of the Payment Center.
     •Go to Tools and select Internet Options.
     •The Pending Payments section provides a quick summary of the payments that have not been processed yet.
     •The Recent Payments section provides a list of the bills that have been paid in the past 45 days.
     
    If you can't find a payment in the Recent Payments section, go to Bill History, which shows all of the bills you paid in the past 18 months, including electronic bills and the bills that you pay automatically.
     

  • How do I begin using Bill Pay?+

    To begin using Bill Pay:
     1.Log into personal online banking.
     2.Go to the Pay Bills page and then click Next.
     3.You'll be presented with the terms and conditions for the service. Please review them and then click "I Accept the Terms" to complete your enrollment.
     4.You are then ready to set up your billers and begin using Bill Pay.

  • Is there a fee to use Bill Pay?+

    Bill Pay is free from monthly service charges. Other charges may apply though. The terms, conditions and fees that have been separately disclosed to you in the Bank's Understanding Your Deposit Account Agreement & Disclosures and the Bank's Online Banking Agreement & Electronic Funds Act Disclosure will continue to apply to your account(s) and to your Online Banking service except as noted below:
     
    Bill Payment Overdrafts and Special Requests Pricing:
     •Bill Payment returned for non-sufficient funds $22.00 each
     •Stop Payment placed on bill payment paper draft (with reissue) $20.00 each
     •Bill payment paper draft reissue $15.00 each
     •Overnight delivery of bill payment paper draft reissue $20.00 each
     •Copy of a bill payment paper draft $25.00 each

  • Which accounts can I use to pay bills online?+

    You can pay your bills from your Rabobank checking account(s). If you have more than one checking account, you may choose which one you want to use for each payment.

  • Which accounts can I use to pay bills online?+

    You can pay almost any business or individual that you currently pay by check. For example, your gas company, car insurance, doctor and more.

  • How long does it take to process a payment?+

    For most bills, we can deliver your payment the next business day. If we send the payment by check, it can take four or fewer days for your biller to receive it. When you enter an amount, Bill Pay automatically displays the earliest date the biller will receive the payment. You can accept this date or change it to a later date.

  • Does Rabobank offer expedited check payments?+

    Yes, you have the option of requesting a check payment be sent overnight to its destination. The fee to expedite a payment is $14.95. Bill Pay will display the earliest date the biller can receive the payment using the expedited service, as weekends or holidays can affect the delivery date.

  • When is the payment withdrawn from my account?+

    If the payment is sent electronically, the money for the payment is withdrawn from your payment account on the pay date. If the company or person cannot receive electronic payments, Bill Pay prints a check and sends it to the billing address. For some checks, the money for the payment is withdrawn on the pay date. For others, the money is withdrawn when the company or person deposits (or cashes) your check.

  • What are e-bills?+

    E-bills are electronic versions of your paper bills that you can receive through Bill Pay. An e-bill comes directly from the biller to personal online banking. Many companies offer e-bills, which allow you to quickly see your bill's amount due, due date, and bill details just like your paper statement. Plus, since you are already in Bill Pay, you can make a quick payment right away.

Popmoney

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  • What is the Popmoney┬« personal payment service? +

    Popmoney is a convenient person-to-person payment service. It makes it easy for you to send a payment to anyone with a bank account in the U.S. using only their name and e-mail address or mobile number. You can also receive payments from anyone in as little as one business day. With Popmoney, you can pay a friend back for lunch, take up a collection for a special event or send money to your kid in college quickly, easily and securely.

  • How fast can I send and receive money with Popmoney?+

    With Popmoney, a recipient can receive money in as little as one business day. However, in some cases it may take longer so we recommend allowing for three business days. For example, if you send an email or mobile payment and the recipient is not yet registered for Popmoney, he/she must sign up for the service so that we have their account information to deposit their payment. Also, if you exceed your next-day payment limits, then we will deliver payments within three business days. Limits can and will vary and can be checked by clicking the Help icon on the Send Money screen.

  • Who can use Popmoney?+

    Anyone can send or receive payments using Popmoney by going to Popmoney.com. Rabobank's personal online banking makes it even easier by integrating this feature directly into Bill Pay. All you need is a Rabobank checking account. This saves you time because you are automatically enrolled and no additional account verification is required.

  • What are the benefits of Popmoney?+

    It allows you to quickly and easily send and receive electronic payments in as little as one business day.
     •No more paper checks – Forget the hassle of writing a check and waiting patiently for it to clear or making a special trip to the bank to deposit a check you received
    •Stop the search – No more wandering around to find an ATM to pay your friend back for lunch or paying extra fees to use another bank's ATM
    •Easy collections – Makes collecting money from roommates or for a special work event a breeze
    •Personalize gift payments – Send money as a gift with a personalized e-greeting
    •Set and Forget – Set up future-dated payments and recurring payments

  • What is the difference between using Popmoney and "paying a person" in Bill Pay?+

    When you send a payment through Popmoney, it is sent electronically. When you add a person as a biller in Bill Pay using the "pay a person" option, a check is printed and mailed to the person. There are a few advantages to using person-to-person payments:
     •The recipient can potentially receive your payment quicker
    •You are not forcing them to go to the bank to deposit your check
    •You only need their e-mail address or mobile number, not their mailing address
    •Both the receiver and recipient receive notification of where the payment is in the process

  • Does the sender or receiver pay a fee for using Popmoney?+

    It doesn't cost anything to receive money via Popmoney. The sender incurs a small fee for the convenience, which varies depending on how it is sent. Rabobank personal online banking customers will only pay $0.50 to send a payment if done through the Rabobank’s Bill Pay system. Non-Rabobank customers making payments through Popmoney.com will incur a $0.75 convenience charge unless their financial institution offers the service at a discounted rate.

  • Is Popmoney secure?+

    From the moment information is sent to Popmoney to the time it is stored and accessed again, it is encrypted using industry leading software, hardware and algorithms. Security is also utilized at specific points and actions in the product. For example, to help prevent an unauthorized person from fraudulently depositing someone else’s payment, one-time passcodes are used. For every initial payment to a new e-mail address or mobile phone number, a one-time passcode is sent to the user. The user must provide that passcode back to Popmoney to verify his “ownership” of that mobile number or email address before he can deposit the payment. In addition, confidential personal information is not included in the e-mails or text messages. If they were to be intercepted by a third party, the information contained in them would be of no use to the fraudster since it requires the recipient to authenticate themselves either through Popmoney.com or through their online banking site in order to collect the funds.

  • How do I sign up?+

    Getting started with Popmoney is easy as logging into Rabobank’s personal online banking. If you have a Rabobank checking account and are enrolled in personal online banking:
     •Log into Rabobank's personal online banking
    •Go to the Pay Bills page
    •If you have not previously enrolled in Bill Pay, you will need to read and agree to the Terms and Conditions
    •Click on the Popmoney tab
    •You are now ready to send or receive "person-to-person" payments with Popmoney
     
    If you have not enrolled in Rabobank's personal online banking, the process is quick and easy. Once enrolled, you will have immediate access to your accounts and Bill Pay with the Popmoney person-to-person payment feature. Enroll now.

  • How can I receive money with Popmoney?+

    If someone has sent you a payment through Popmoney, you will receive an e-mail or text with information on how to collect the payment. If you are Rabobank personal online banking customer:
     •Log in to personal online banking
    •Go to the Pay Bills page
    •Click on the Popmoney tab in Bill Pay
    •Go to the Overview tab, where under the To Do List you can view the payments you have received.
    •Click on "Deposit" and follow the instructions on your screen to collect the payment
     

  • Will the recipient be able to see my account information or can I see theirs?+

    The recipients will not be able to see any of your account or personal information, such as where you bank or your e-mail address. The only personal information they will see is your name. You will not be able to see the recipient’s account or personal information either. The only information you need from them is their name and e-mail address or mobile number.

  • How do I send money with Popmoney?+

    If you are a Rabobank customer, you can send money with Popmoney using the Bill Pay system in Rabobank's personal online banking. Simply log into personal online banking:
     •Go to the Pay Bills page
    •Click on the Popmoney tab in Bill Pay
    •By default it will take you to the Send Money page. Follow the instructions on your screen to send the payment
     
    If you have any questions during the process, click on the Help link at the top of your Bill Pay screen for more information.


  • Can I send money to someone who isn't a Popmoney customer?+

    Yes, you can send a payment to anyone with a U.S. bank account. If the person is not a Popmoney customer, they will go to www.popmoney.com there they will have the option of using the “Quick Deposit” feature to deposit the payment without going through the full enrollment process. If they choose to enroll so they can send money as well, they will no longer be required to enter their social security number. You can even send money directly to a financial institution account, so your recipient doesn’t have to do anything. 

  • What information do I need to send money by Popmoney?+

    All you need is the person's name and e-mail address or mobile number in most cases. For security reasons, larger payments may require both the e-mail and mobile phone number for dual verification. This information will be used to notify them of the payment you have sent and instruct them on how to collect it. No account numbers or other sensitive information is needed. However, if they recipient wants to provide their account number they can do so and that will eliminate the need for them to go through the process to claim the money. It will just go straight into their account.

  • Is Popmoney available outside the U.S.?+

    It is only available for payments between U.S. bank accounts.

  • Is Popmoney available through Rabobank's Mobile Web service?+

    The Popmoney feature of Bill Pay is not currently available through Mobile Web. We do plan to add it in the future. 

  • What kind of payment accounts can I use?+

    You can make payments from any Rabobank checking accounts that are currently available to you in Bill Pay.

  • How many days does the recipient have to claim the money?+

    If the recipient is a new Popmoney customer, they will have up to 10 calendar days to register and claim the money. The funds will not leave your account until it is claimed and if it goes unclaimed, you will be notified that the time period has lapsed.

  • How will the recipient know I sent the money?+

    The recipient will receive an e-mail or text from you notifying them of the payment. It will let them know who sent it, what the amount of the payment is, the anticipated deposit date, and a personal message if you have added it.

  • How will my recipient collect their money?+

    They will go to Popmoney.com or their bank's online banking site to collect the payment.

  • Is the money held in a "holding account" similar to PayPal?+

    No, the money is transferred straight from the sender's bank account to the recipients. This cuts out the extra step of transferring the funds to or from the holding account.

    *Terms and conditions apply

Family Banking

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  • What is Family Banking?+

    With Rabobank's Family Banking, you can grant partial or complete access to online banking to trusted individuals on your behalf. This feature can be useful for families, caregivers, financial advisors and others. We advise granting access only to users that you trust, as you are responsible for all online banking activities they perform and any other actions the user may take by knowing your account information. You may view activity logs to see what the users are doing and can disable their access either permanently or temporarily at any time.

  • What access levels can I assign to a user in Family Banking?+

    There are five different access levels in Family Banking. For security purposes, only current account holders at Rabobank may be granted access to the Transfers, Pay Bills or Complete Access levels. The first time the user logs in, they will be asked identity verification questions to confirm they are a Rabobank customer. If the user is not a Rabobank account holder, you may assign View Only Access or View Only Access with eStatements.
     •View Only Access - Allows a user to view information, such as balances and activity, on selected accounts. The user cannot access Pay Bills and eStatements nor make transfers. This option is available to all users.
     •View Only Access with eStatements - Allows a user to view account information and access eStatements. Choosing this option will allow the user to view and print statements from all of the accounts that appear in eStatements. You cannot limit viewing to select accounts with this access level. The user will not be able to initiate transfers or have access to Pay Bills. This option is available to all users.
     •Transfers - Allows a user to view account information and make transfers between selected accounts. The user cannot access Pay Bills or eStatements. For security purposes, only current account holders at Rabobank may be granted access to perform transfers. You may choose a maximum transfer amount.
     •Pay Bills - Allows a user to view account information and access Pay Bills. Choosing this option will allow the user to view all of the accounts that appear in Pay Bills and have full access to all of the features available in bill pay. You cannot limit viewing or bill pay activity to selected accounts. The user will not have access to eStatements nor be able to make transfers. For security purposes, only current account holders at Rabobank may be granted access to pay bills.
     •Complete Access (Pay Bills, Transfers, and eStatements) - Allows a user to view all account information, make transfers, and access Pay Bills and eStatements. Choosing this option will allow the user to view all of your account information. You cannot limit viewing or payments from select accounts. For security purposes, only current account holders at Rabobank may be granted complete access. You may choose a maximum transfer amount.

  • How can I add a Family Banking user?+

    To add a new user to Family Banking:
     1.Enter the user's first and last name.
     2.Enter a login ID and password for the user.
     3.Click Next to continue.
     4.You will now assign an access level to the user. For security purposes, only current account holders at Rabobank may be granted the access levels of Transfers, Pay Bills, or Complete Access.
     5.After selecting the user's access level, click Next to complete the new user set up. You will then give the new user their login ID and password.
     
    When you provide the login ID and password you created to the user, do not send the login ID and password together through unsecured e-mail, as it could be intercepted by a third party. The first time the user logs into online banking they will be prompted to change their password, generate security questions and chose an Identity Image. Rabobank account holders who are granted Transfers, Pay Bills, or Complete Access will be asked identity verification questions the first time they log in.

  • How can I add a Family Banking user?+

    Yes, you can view the transactions that users have performed in online banking. This includes actions such as transfers, password changes, etc. From the Manage Users page, click View Logs on the same row of the user that you wish to view their activity.

  • How do I modify or remove a Family Banking user?+

    From the Manage Users page, click on Edit Profile next to the user you wish to modify or delete. This will take you to the edit user profile page where you can view, edit, deactivate or delete a user's profile. To edit a profile, enter the revised information and click Confirm Edit. To temporarily deactivate a profile and deny access to a user, uncheck the box next to the word Active and click Confirm Edit. To delete a user's profile, click on the link Delete this user's profile and click Confirm Edit. Verify that the user profile displayed is the user you want to delete and click Confirm Delete. Deleting a user permanently removes that user from Family Banking and prevents them from logging in again. Please be sure to use this feature if it is suspected that a user has compromised your identity or accounts.

Online Troubleshooting

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  • When I try to access online banking I get a message saying "Your browser does not allow cookies..." What should I do?+

    Your browser's security settings are preventing you from accessing online banking. If you are using either the Internet Explorer or Firefox browser, you will need to add personal online banking to your trusted site list. If you plan on using Bill Pay, please see additional information in the question "When I attempt to access Bill Pay, the login page loads where I should see my bill payments. What should I do?"
     
    For Internet Explorer:
     1.Go to Tools and select Internet Options.
     2.Click on the Security tab.
     3.Under Local Internet, set your security level to Medium-high or lower.
     4.While still in the Security tab, select Trusted Sites by clicking on the icon with the large green check mark.
     5.Click Sites.
     6.Enter the Web address https://online.rabobankamerica.com and click Add.
     7.Click OK.
     
    For Firefox:
     1.Go to Tools and select Options.
     2.Click on the Privacy icon.
     3.In the Cookies section, click Exceptions.
    4.Enter the Web address https://online.rabobankamerica.com and choose Allow. Click Close.
     5.Click OK.

  • Why does the Overview page load slowly?+

    The Overview page loads data from many different sources and because of that it will always take a few seconds longer to load than other pages. You can also use the Summary or Activity pages to view your account information. These pages access data from a single source and load quickly.

  • I receive a JavaScript error when I try to log in or access Bill Pay. What should I do?+

    JavaScript must be enabled to log in or access Bill pay. To enable JavaScript follow the instructions for your browser below.
     
    Internet Explorer:
     1.Go to Tools and select Internet Options.
     2.Click on the Security tab.
     3.Click the Custom Level button.
     4.Scroll down until you see the Scripting section. Select the Enable radio button for Active Scripting.
     5.Click OK.
     6.Click Yes in the confirmation window.
     7.Click OK.
     
    Firefox:
     1.Go to Tools and select Options.
     2.Click the Content tab.
    3.Select the Enable JavaScript checkbox.
     4.Click OK.
     
    Safari:
     1.Go to Edit and select Preferences.
     2.Click on the Security icon.
     3.Select the Enable JavaScript checkbox.
     4.Close the Preferences window.

  • I am using Safari as my browser and after entering my login ID and password I am returned to the login screen. What should I do?+

    You will need to change your security settings in Safari to accept cookies. If you do not want to lower your overall security settings, the setting will have to be changed back when you are finished using online banking. Because Safari does not offer a customizable security feature, we recommend installing Firefox or Internet Explorer for easier access to Bill Pay.
     1.Go to Edit and select Preferences.
     2.Click on the Security icon.
     3.Next to Accept Cookies, select Only from sites you navigate to (if you do not plan on using Bill Pay) or Always (if you plan on using Bill Pay).

  • When I attempt to access Bill Pay, the login page loads where I should see my bill payments. What should I do?+

    JavaScript must be enabled to log in or access Bill pay. To enable JavaScript follow the instructions for your browser below.
     
    Internet Explorer:
     1.Go to Tools and select Internet Options.
     2.Click on the Security tab.
     3.Click the Custom Level button.
     4.Scroll down until you see the Scripting section. Select the Enable radio button for Active Scripting.
     5.Click OK.
     6.Click Yes in the confirmation window.
     7.Click OK.
     
    Firefox:
     1.Go to Tools and select Options.
     2.Click the Content tab.
    3.Select the Enable JavaScript checkbox.
     4.Click OK.
     
    Safari:
     1.Go to Edit and select Preferences.
     2.Click on the Security icon.
     3.Select the Enable JavaScript checkbox.
     4.Close the Preferences window.

 
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