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Why Rabobank

Our focus on customer service

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Company History

A Single Focus: Our Customers

The Rabobank Group is built on the foundation of our cooperative model. So we have one focus: meeting the needs of customers. As a self-owned organization rather than a publicly traded company, our mission is to create value for customers. Instead of distributing profits and dividends to shareholders, we invest profits back into local businesses and communities — everywhere we do business.

As a bank founded by customers for customers, Rabobank's mission remains as strong today as it was 110 years ago.

 

Read about our Mission and Group Structure on Rabobank's global site.

Our Commitment to Customer Satisfaction

Your satisfaction is so important to us we engage a national survey company, to capture feedback from customers about their recent interactions with Rabobank. By better understanding what we do best, and where we have opportunities to improve, we continually build on our high standards to deliver an exceptional level of service.

Partnering with You for the Long Term

We're committed to building long-term relationships with our customers - understanding their unique financial needs and providing tailored solutions to meet them.

Our sundial logo symbolizes how Rabobank stands by customers as their needs change over time - helping them achieve their financial goals at every stage of life. The people, businesses, and communities we serve will always be at the heart of our business.

Our History

  • Rabobank was founded in the 1890s by farmers as a small cooperative of banks serving their rural communities. The cooperative model was designed to provide a fair and reliable source of credit to local customers through a system of shared liabilities, pooled resources, and reservation of profits.
  • Rabobank expanded its business scope and geographic presence throughout the 20th century, adding a broader range of banking and financial services to meet the needs of its customers in the Netherlands and internationally.
  • Even as the bank grew into one of the world's largest financial institutions, the Rabobank Group has remained a cooperative organization — operating on the same principles, and dedicated to serving our customers and their communities.

Strength and Security

Rabobank is fully backed by the strength and stability of our parent company, the Rabobank Group - a global financial leader for over 100 years, and ranked one of the world's safest banks by Global Finance magazine. As a member of the U.S. Federal Deposit Insurance Corporation (FDIC), Rabobank is a strong, stable financial partner you can rely on.

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Rabobank. We stand by our customers over time.

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