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Rabobank, N.A. Consumer Privacy Policy


Effective December 1, 2013

What does Rabobank do with your information?
Why? Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.
What? The types of personal information we collect and share depend on the product or service you have with us. This information can include:
  • Social Security Number and Income
  • Account Balances and Payment History
  • Credit History and Credit Score
How? All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Rabobank, N.A. chooses to share; and whether you can limit this sharing.

 

Reasons we can share your personal information Does Rabobank, N.A. share? Can you limit this sharing?
For our everyday business purposes
such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus
Yes No
For our marketing purposes
to offer our products and services to you
Yes No
For joint marketing with other financial companies Yes Yes
For our affiliates' everyday business purposes
information about your transactions and experiences
Yes No
For our affiliates' everyday business purposes
information about your creditworthiness
No We Don't Share
For nonaffiliates to market to you No We Don't Share

 

To limit our sharing
To limit our sharing

Please note:

If you are a new customer, we can begin sharing your information 30 days from the date we sent this notice. When you are no longer our customer, we continue to share your information as described in this notice.

However, you can contact us at any time to limit our sharing.

Questions Call 800-942-6222

 

Who we are
Who is providing this notice? Rabobank, N.A.

 

What we do
How does Rabobank, N.A. protect my personal information? To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Further, we maintain strict internal policies and procedural safeguards against unauthorized use or disclosure of Customer information.
How does Rabobank, N.A. collect my personal information? We collect your personal information, for example, when you
  • open an account or apply for a loan
  • pay your bills or use your credit or debit card
  • make deposits or withdrawals from your account
We also collect your personal information from others, such as credit bureaus or other companies.
Why can't I limit all sharing? Federal law gives you the right to limit only
  • sharing for affiliates' everyday business purposes—information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you
State laws and individual companies may give you additional rights to limit sharing.
What happens when I limit sharing for an account I hold jointly with someone else? Your choice will apply to all of your accounts and everyone on your accounts.

 

Defintions
Affiliates Companies related by common ownership or control. They can be financial and nonfinancial companies.
  • Our affiliates include companies with a Rabobank name and financial companies such as De Lage Landen and Rabo AgriFinance.
Nonaffiliates Companies not related by common ownership or control. They can be financial and nonfinancial companies.
  • Rabobank, N.A. does not share with nonaffiliates so they can market to you.
Joint Marketing A formal agreement between nonaffiliated financial companies that together market financial products or services to you.
  • Our joint marketing partners include such companies as credit card providers.

 

Other important information

Do Not Call Policy. This notice is the Rabobank, N.A. Do Not Call Policy under the Telephone Consumer Protection Act. We do not solicit via telephone numbers listed on the state or federal Do Not Call lists, unless the law allows. Rabobank, N.A. employees receive training on how to document and process telephone marketing choices. Consumers who ask not to receive telephone solicitations from Rabobank, N.A. will be placed on the Rabobank, N.A. Do Not Call list and will not be called in any future campaigns, including those of Rabobank, N.A. affiliates. If you communicate with us by telephone, we may monitor or record the call.

California: Under California law, we will not share information we collect about you with companies outside of Rabobank, N.A., unless the law allows. For example, we may share information to service your accounts, or to provide rewards or benefits you are entitled to. We will limit sharing among our companies to the extent required by California law.

Do you have questions? Call (888) 945-6600 for more information or visit your local branch.

Read our Online Privacy Policy.

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