Voice phishing, also known as "vishing," is an increasingly popular telephone scam designed to obtain your personal information for illegal means. Vishing is very similar to "phishing" but instead of occurring through e-mail it is over the phone. In these scams, fraudsters pose as a trusted bank or company and obtain personal information from a victim by requesting they "verify" the information on file. The information is then used to generate fraudulent transactions.
Remember: Rabobank will never contact you to ask that you "verify" your confidential personal information by phone, e-mail, text message, or through a Web site.
There are a couple versions of vishing schemes
- You are contacted by phone. The call could either be a "live" person or a recorded message that asks you to provide your personal information for various reasons (e.g. protecting your card, keeping your account open, etc.). The fraudster may already have some of your personal information and appear to be calling from a local number, which can make it very convincing.
- You are sent an e-mail requesting that you call the number provided, in order to verify your personal information. When you call the number you are led through an automated menu that asks for various pieces of information including (but not limited to) account numbers, passwords, and other critical information. The automated system may sound legitimate and may even thank you for calling the bank or company you are supposedly verifying the information for.
A good rule of thumb: If someone is contacting you to verify your personal information, it is very likely you did not provide it to them in the first place, and it is not a legitimate request.
If you receive a call like this about one of your Rabobank accounts, do not provide any information. Hang up and call us directly toll free at (888) 945-6600. You may also dial the number that appears on your statements, the back of your credit card, or in the phone book. Do not use the phone number the person on the phone may offer you.
Report a suspicious call about your Rabobank account:
Call toll free: (888) 945-6600
- Monday - Friday 7:00 AM - 7:00 PM (PT)
- Saturday & Sunday 7:00 AM - 3:00 PM (PT)