Branch Manager

Our Organization

Rabobank N.A. is an award-winning, full-service bank serving California communities grounded in agriculture. With more than $14 billion in assets, Rabobank provides a wide range of financial products and services for individual, business, and food and agribusiness customers. Multi-function ATMs at approximately 100 branches, and online and mobile banking resources empower Californians to bank when, where and how they want. Committed to service, Rabobank’s more than 1,500 employees take pride in improving their communities personally and professionally. Rabobank N.A. is a nationally chartered bank, FDIC member and equal opportunity lender.

Your Function:

Rabobank, N.A. has an exciting opportunity for a Branch Manager in our Modesto Branch! The Branch Manager is responsible for generating revenue and fee-income through promoting Bank services, deposit and lending products, and customer referrals to other business units. This position oversees the safe and efficient operation of the retail office to ensure compliance with applicable state and federal banking regulations, bank policies and procedures, and all regulatory compliance mandates and satisfactory branch audits. The Branch Manager plans and implements business development programs, and represents the Bank in community activities.

Responsibilities will include and are not limited to the following:

  • Carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws, including interviewing, hiring, and training employees; planning, assigning, and directing work; managing and appraising performance; addressing complaints and resolving problems  
  • Develops and enhances customer relations and business generation through the development of customer calls to businesses and civic organizations
  • Develops and maintains relationships, and interacts with banking customers regularly to resolve issues and deal with  more complex financial needs of the customer
  • Oversees the safe and efficient operation of the retail office to ensure compliance with applicable bank policies and procedures, Bank Secrecy Act/ Anti-Money Laundering, and other regulatory compliance programs
  • Ensures Branch audits are successful and promptly addresses any audit findings
  • Resolves any customer issues with/for employees when manager intervention is deemed necessary
  • Provides leadership and strategic direction for the branch
  • Fosters and manages a sales-oriented environment by providing on-going performance feedback and training for employees; generating enthusiasm; and participation in all sales campaigns
  • Conducts regular staff meetings to discuss customer service, sales, and activities that promote products and services
  • Oversees staffing levels to ensure the Branch performs efficiently while ensuring top-quality customer service standards are maintained
  • Directs the performance management process through coaching, counseling, and the performance appraisal process
  • May prepare financial and regulatory reports required by law, regulators, and the board of directors
  • Evaluates and analyzes bank data for adherence to budget, goals, and other financial targets
  • Represents the Bank at community events to further enhance the Bank's image and develop new business opportunities. May take leadership roles on local boards or commissions
  • On a rotating basis, may work on Saturday and/or substitute at In-Store locations and/other branch locations, as needed. In-store Branch Managers may work weekends and holidays, as needed
  • Branch Managers are expected to adhere to Bank policies and procedures designed to comply with the S.A.F.E. Act regulations. In addition, Branch Managers must register under the S.A.F.E. Act and ensure their registration is kept current while acting as an originator of home secured loan (home equity loans and lines of credit)
  • Performs all other job duties as assigned by supervisor

Your Profile:

The successful candidate will possess the following:

  • Bachelor's Degree in Business Administration or related business or financial field preferred, or High School diploma or equivalent required
  • A minimum of five plus years progressively responsible experience in branch operations, with a mix operational and sales experience or a minimum of two years experience as an Financial Services Officer, including a minimum of one year supervisory experience
  • Experience in consumer and small lending, some outbound sales calling experience or training
  • Thorough knowledge of Bank products, services, operational policies and procedures, and compliance regulations
  •  Proficient with MS Word, Excel, PowerPoint, Outlook, Internet, Tableau, Core-Trac, Metavante, Synergy, FIS, and Doc-imaging, or similar type systems
  • Excellent interpersonal skills to represent the Bank to customers and the community in a positive and professional manner
  • Ability to protect and maintain confidential information
  • The ability to conduct on-going business development to meet sales goals
  • The ability to effectively resolve employee and customer relations issues
  • Professional in appearance and in verbal and written communication
  • Ability to manage others, as well as capability to provide performance coaching and effective employee goal setting
  • Ability to disseminate information  and guidelines clearly to employees and check for understanding
  • Ability to work independently and collaborate effectively as a team member
  • Must have the ability to make critical decisions with excellent customer service skills
  • Must be able to cope with pressure resulting from meeting required deadlines, reporting requirements, and training responsibilities
  • Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive customer or employee information
  • Must be able to travel to perform required duties (25-50%) as needed
  • The position requires the constant use of tact, discretion, and good judgment

We Offer:

Rabobank is committed to attracting, retaining, and rewarding employees. We offer competitive salaries, bank wide cash bonus plans, generous benefits, and a supportive work environment with global career growth potential.

Additional Information:

Rabobank is an Equal Opportunity - Affirmative Action Employer.

Interested?

For immediate consideration, please complete an on-line application.

Apply Now
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