Banking Services Officer

Our Organization

Rabobank N.A. is an award-winning, full-service bank serving California communities grounded in agriculture. With more than $14 billion in assets, Rabobank provides a wide range of financial products and services for individual, business, and food and agribusiness customers. Multi-function ATMs at approximately 100 branches, and online and mobile banking resources empower Californians to bank when, where and how they want. Committed to service, Rabobank’s more than 1,500 employees take pride in improving their communities personally and professionally. Rabobank N.A. is a nationally chartered bank, FDIC member and equal opportunity lender.

Your Function:

Rabobank, N.A. has an exciting opportunity for a Banking Services Officer in our Modesto Branch! The Banking Services Officer is responsible for generating revenue and fee-income through promoting Bank services, deposit and lending products, and customer referrals to other business units. Oversees the safe and efficient operation of the retail office to ensure compliance with applicable state and federal banking regulations, bank policies and procedures, and all regulatory compliance mandates and satisfactory branch audits. Represents the Bank in community activities.  

Responsibilities may include but are not limited to:

  • Directly supervise employees while overseeing assigned function(s). Carries out supervisory responsibilities in accordance with the Bank's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; managing and appraising performance; addressing complaints and resolving problems.
  • Develops and maintains relationships, and interacts with banking customers regularly to resolve issues and deal with more complex financial needs of the customer.
  • Responsible for generating revenue and fee income through promoting Bank services, deposit and lending products and customer referrals to other business units. Receives assignments in the form of objectives, and determines how to use resources to meet goals.
  • Must be experienced in opening all types of consumer and business accounts for customers as well as fully understand all supporting legal documents which are required for the various entities identified on the accounts. May function as most senior officer.
  • Efficiently and accurately oversees Branch operations to ensure compliance with applicable bank policies and procedures, Bank Secrecy Act/Anti-Money Laundering, and other regulatory compliance programs. Ensures Branch audits are successful and promptly addresses any audit findings.
  • Responsible for maintaining satisfactory customer service delivery levels of branch employees and resolution of complaints.
  • Provides leadership for the branch daily sales and operations activities. Fosters and manages a sales-oriented environment by providing on-going performance feedback and training for employees; generating enthusiasm; and participation in all sales campaigns.
  • Resolves customer issues with/for employees when manager intervention is deemed necessary.
  • Conducts regular staff meetings to discuss customer service, sales, and activities that promote products and services.
  • Oversees staffing levels to ensure the Branch performs efficiently while ensuring top-quality customer service standards are maintained.
  • Directs the performance management process through coaching, counseling, and the performance appraisal process.
  • May prepare financial and regulatory reports required by law, regulators, and the board of directors.
  • Evaluates and analyzes bank data for adherence to budget, goals, and other financial targets in collaboration with BSM, Branch Manager or Market Manager. Represents the Bank at community events to further enhance the Bank's image and develop new business opportunities. May take leadership roles on local boards or commissions.
  • This position is expected to adhere to Bank policies and procedures designed to comply with the S.A.F.E. Act regulations. In addition, this position must register under the S.A.F.E. Act and ensure their registration is kept current while acting as an originator of home secured loan (home equity loans and lines of credit).
  • Performs all other job duties as assigned by supervisor.

Your Profile:

Successful candidates will possess the following:

  • Bachelor’s degree in Business Administration or related business or financial field preferred, or High school diploma or equivalent required.
  • A minimum of five years progressively responsible experience in branch supervision, with a mix operational and sales experience or a minimum of two years experience as an Branch Services Representative, including a minimum of one year supervisory experience or similar equivalent accountabilities.
  • Must have through business development, consumer, and small business lending knowledge.
  • Successful record of accomplishment in achieving sales goals and retaining and developing new business.
  • Through knowledge of Bank operational policies and procedures, compliance regulations, and Bank products and services.
  • Must be proficient with MS Word, Excel, PowerPoint, Outlook, Internet, Tableau, Core-Trac, Metavante, Synergy, FIS, & Doc-imaging, or similar type systems.
  • Excellent interpersonal skills to represent the Bank to customers and the community in a positive and professional manner.
  • Ability to protect and maintain confidential information.
  • The ability to conduct on-going business development to meet sales goals.
  • The ability to effectively resolve employee and customer relations issues. Professional in appearance and in verbal and written communication.
  • Ability to manage others, as well as capability to provide performance coaching and effective employee goal setting.
  • Ability to disseminate information and guidelines clearly to employees and check for understanding.
  • Ability to work independently and collaborate effectively as a team member.
  • Requires great attention to detail.
  • Ability to comprehend and interpret Bank policies and procedures in the work environment.
  • Must have the ability to make critical decisions with excellent customer service skills.
  • Must be able to cope with pressure resulting from meeting required deadlines, reporting requirements and training responsibilities.
  • Exhibit high degree of professionalism and confidentiality in handling and having access to sensitive customer or employee information.  
  • Must be able to travel to perform required duties (up to 25%) as needed.
  • The position requires the constant use of tact, discretion, and good judgment. 

 

We Offer:

Rabobank is committed to attracting, retaining and rewarding employees. We offer competitive salaries, bank wide cash bonus plans, generous benefits and a supportive work environment with global career growth potential.

Additional Information:

Rabobank is an Equal Opportunity- Affirmative Action Employer.

Interested?

For immediate consideration, please complete an on-line application.

Apply Now
Get Cash Back and More

Get more with Rewards Banking

Earn higher rates and free services with a Rewards Banking checking account.

Learn more >
Bill Pay

Pay Your Bills Online in Minutes

Bill Pay is the quick and easy way to pay your bills online, anytime.

Get started in just minutes >
Did you find the information on this page helpful?