What authorization do I need before I can download the mobile app?
Before you download the mobile app, you will need to confirm that your company administrator has given you the proper mobile banking entitlements in Rabo Commercial Banking.
What login credentials do I need to login to mobile banking?
You will log in to the mobile app using the same Company ID, User Name and Password you use to log in to Rabo Commercial Banking.
Can I use mobile banking if I have never logged in to Rabo Commercial Banking?
No. The authentication process for mobile banking requires that you first log in to Rabo Commercial Banking and identify your mobile phone number before you can begin using the mobile app.
How will I be authenticated when using the mobile app?
Rabo Commercial Mobile Banking will authenticate you through your mobile phone number.
Who do I call with questions about the new tokens?
If you have questions regarding the new tokens or the activation procedures, contact our Treasury Management Services group at 1-800-959-2399, option 3.
What if a token is lost/stolen or compromised?
If a token is lost/stolen or otherwise compromised, or if other token-related security incidents occur, contact Treasury Management Services at 1-800-959-2399, option 3.