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Security and Privacy

Contact Us

 

Online Privacy

U.S. Online Privacy Notice

Effective Date:  September 6, 2017

Protecting Your Privacy Online

Rabobank, N.A. is committed to the online privacy of our customers and visitors to our websites. We want you to know how we will handle the information we learn about you from your visit to our website(s). This U.S. Online Privacy Notice (“Notice”) applies to your visits to our website(s) and, by using our site, you agree to the terms and conditions of this Notice. For information on how we use consumer information obtained from applicants for services and our customers, please refer to our U.S. Consumer Privacy Notice and our California Consumer Privacy Notice. The terms “RNA”, “we”, “us”, and “our” in this Notice refer to Rabobank, N.A.

Information We Collect Online

The information we receive about you depends upon what you do when visiting our website(s). You may visit our website(s) anonymously. In this case, we will collect information about your online browsing, including your preferences, pages visited and technical information regarding your computer and operating systems; such as your Internet Protocol (IP) address, domain name, system configuration and settings. You may choose to provide us with personally identifiable information by completing forms, surveys, applications, or other online fields including name, postal or email addresses, telephone, fax or mobile numbers.

Using and Sharing Information

We use the above information:

  • to collect and measure the number of visitors to the different sections of our website(s),
  • to help us stay abreast of technical upgrades that can make our website(s) more accessible and innovative for our visitors.
  • for our business purposes, which may include offering products or services, research, marketing or analyzing market trends,
  • to perform certain transactional tasks
  • to comply with federal, state or local laws; civil, criminal or regulatory investigations; or other legal requirements,
  • to provide access to various third party widgets (such as location services) to provide you additional functionality on our website,
  • upon your request as submitted through online forms, to contact you to provide additional information on our products and services,
  • for any other purposes that we may specifically disclose at the time you provide or we collect your information.

We may share information with third parties that are not related by common ownership or control, such as service providers, credit bureaus, and other affiliated and nonaffiliated third parties as requested by you or when required or permitted by law.

Online Banking Security

To protect your information, we maintain physical, electronic and procedural safeguards that comply with federal regulations. When you submit private data to us via our secure online banking channel, our internal security standards guard it in several ways. Encryption helps protect it from interception by a third party. The passwords and other safety features we have installed also help ensure that the information you provide us remains safe and secure. Never send us private data, such as sensitive account information or social security numbers, via regular e-mail as this is not secured by our procedural safeguards and could be intercepted by a third party outside Rabobank, N.A. For more information on important security measures, and steps you can take to protect your information, see our Security page.

Information Management Tools

Cookies and other Web Beacons

A cookie is a piece of information that our web server stores on your computer and retrieves later. Rabobank, N.A. or our third-party service providers may place cookies on your computer or use local storage to keep track of your preferences and to recognize return visitors. When you return to our website, your browser gives this data back to the server to improve your experience using the site. Cookies allow us to:

  • Offer you more relevant products and services;
  • Collect technical and navigational information, such as browser type, time spent on our website(s) and pages visited;
  • Monitor viewing and responses to Rabobank, N.A. advertisements.

We will maintain information about your visits to personalize your browsing experience and the products and services we offer. These per-session cookies are for online banking functions and system security. When you close your online banking session, the per-session cookie is deleted. We do not use cookies to record information that will enable anyone to contact you via telephone, e-mail, or regular mail. If you do not have an account with us and do not wish us to maintain information, please delete your cookies. To do this, you will need to follow the instructions for disabling or deleting cookies specific to the browser you are using.

Cookies, web beacons, and other similar tracking technologies provide us the capability to monitor the use of our website(s) so we can continually improve the design and functionality. Such tools do not contain or capture unencrypted personal information. Most web browsers allow you to adjust your browser settings to decline or delete cookies, but doing so may negatively impact your experience with our website(s). If you choose not to accept cookies from our website(s), then you may not be able to access and use all or part of the website(s) or benefit from the information and services offered. By not choosing to accept cookies, you will still receive advertisements on our website(s), but they will not be tailored to your interests or needs.

Online Advertising

Advertising on our Websites

We advertise our products and services, including offers of credit, on pages within our website(s). These advertisements may take the form of banner ads, splash ads (ads that appear as you sign on or sign off of your online accounts), and other formats. We may use information about your relationship with us, such as types of accounts you have, transactional information, or the state in which you reside to tailor advertisements that may be of interest to you.

Targeted Advertising on our Websites

We also use advertising service providers to help us determine which of our advertisements are most likely to be of interest to you using non-personal behavioral information. Other information collected includes the number of people who look at each of the pages of our website(s), search engine referrals, browsing patterns, and responses to advertisements and promotions. We limit access and collection of information for specific purposes by advertising service providers.

Advertising on other Websites

Rabobank, N.A. contracts with advertising companies such as Google, Yahoo and MSN, to advertise our products and services on websites not affiliated with us. In our efforts to deliver relevant digital advertising to you, we utilize cookies and related technology to evaluate our Sites and to track digital advertising performance. We may engage third party ad service providers to conduct these activities on our behalf. Ad service providers may use behavioral information such as how you browse web sites to determine which of our ads may appeal to you. Any information collected about behavior and ad performance is anonymous. Accordingly, our Websites do not process or respond to "do not track" signals or other similar web browser mechanisms which enable users to indicate an opt-out preference regarding the collection of personally identifiable information. By using our Sites, you acknowledge and agree that anonymous information may be collected.

Targeted Advertising on other Websites

Some of these ads are online behavioral advertising and may contain cookies that allow monitoring of your response to our advertisements. Cookies placed by these companies do not collect personal information, but may collect information such as IP address, time, type of web browser, time zone, and internet domain. We limit companies that place our ads from using information for any purpose other than to assist us in our advertising efforts.

Third Party Widgets and Tools

We provide widgets (such as social share buttons) that allow you to share information from our site on social media and other platforms. In addition, third party tools such as maps are embedded on our Site. These widgets and tools may collect your IP address, record the pages you visit on our site and may set a cookie to enable these features to function properly. The information collected by these features is governed by the privacy policy of the third party that created them and you should review their privacy policies to see how they use any information that they collect. If you choose to use these widgets and tools, you agree to share your information with these third party sites. Rabobank, N.A. does not guarantee and is not responsible for the privacy or security of these widgets and tools, including the accuracy, completeness, reliability or suitability of their information.

Linking to other Websites

We may provide links to non-Rabobank, N.A. websites, such as credit bureaus or merchants. If you follow links to websites not controlled by Rabobank, N.A., you should review their privacy policies and other terms, as they may be different from those of our website(s). Rabobank, N.A. does not guarantee and is not responsible for the privacy or security of these websites, including the accuracy, completeness, reliability or suitability of their information.

Protecting Children's Privacy Online

We do not knowingly collect information from children under 13 without parental consent. If you are under 13, please do not enter your personal information. For more information about the Children's Online Privacy Protection Act (COPPA), visit the Federal Trade Commission website.

Policy Changes

If it is necessary to make changes to our online privacy policies, we will update this policy with a new effective date.

Where to Find Out More

If you have questions, concerns, or comments about our privacy practices, or the way your information is maintained and used, we would like to hear from you. Please visit your nearby branch, or write us at:

Rabobank, N.A.
Attn: Privacy Officer
915 Highland Pointe Drive, Suite 350
Roseville, CA 95678

Your trust is important to us - and we are committed to protecting your privacy, whether you do business with us on the Internet, in person, via telephone or mail. Thank you for choosing us as your financial services provider.

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